Arriva Bus & Coach switched to r2c Online in Summer 2016 for streamlined fleet and workshop management. In a recent review, it has found significant benefits of using the digital system.
Head of aftersales operations at Arriva Bus & Coach, Marc Haley, describes the issues that led them to adopt the system: “Before using r2c Online, we faced many issues managing the maintenance of our fleet. We struggled to receive technical write-ups from field technicians in a timely manner and everything had to be typed up once the technicians got home. Now, this is done electronically on site, in real time, via our tablets and r2c’s online portal.”
r2c Online provide a user-friendly platform that connects the fleet and workshop industry. It works by collecting accurate, real-time maintenance and compliance information from all parties to enhance efficiency and improve communication. The platform also securely stores all compliance data so users can effectively manage an entire fleet at all times.
Haley continues: “r2c Online has helped our company massively, reducing physical paper waste and reducing our admin substantially. More than anything, it’s saving us a huge amount of time. We’ve saved 40 hours per week so far, which equates to an extra employee.
“Our efficiency savings will become even greater as we continue to roll out the r2c platform across all our workshops, so we’re looking forward to the future.”