Previously, the company used a range of digital and paper-based systems to manage compliance and maintenance of its 120-strong fleet. “We’d end up double keying a lot of information, which resulted in wasted time and miscommunication at times,” explains Russell Hughes, Axtell’s transport manager.
“We were also impacted by the government’s decision to add mixers to the O licence in September 2018: this challenged our current admin capacity and was the final push for us to look at more robust systems.”
Axtell decided to switch to r2c Online. Says Hughes: “We liked the fact that the platform was community focused, so everything is all in one place. We’re all working on the same system – across our depots, our internal workshop, as well as our external suppliers. This means communication has improved both internally and externally, fundamentally getting our vehicles back on the road more quickly.”
He adds: “I now have everything I need to know at all times on my dashboard, and that’s priceless. I know exactly where we are with compliance breaches and MOTs in real time, whether I’m in the office or out in the yard or at meetings.”
Axtell is planning to join the DVSA’s earned recognition scheme, he says, “and we now have the software that allows us to work to best practice levels”.
The company is also evaluating r2c Online’s new parts management product to use with digital invoicing.