The new warranty covers all elements of the manufacturing process, including frames and sub-frames, for dry freight box bodies and curtainsiders, dropsiders, tippers and Lutons. It also covers specialist bodies such as those built for impact protection vehicles.
The fitment of ancillaries such as tail-lifts, cranes, roller shutter doors and crash cushions is also included, although the equipment itself will continue to be covered by the relevant third party supplier’s own warranty.
The Wednesbury-based company builds 60 bodies each week. As well as factories in Wednesbury, it has other sites in Halesowen and Oldbury, and its Supertrucks glass-carrying vehicle division is at St Helens.
Managing director Anthony Bevan says: “We’ve never walked away from a customer with a legitimate issue, even if their vehicle was technically out of warranty. If we’re at fault, then we’ll do whatever it takes to resolve the problem.”
Expanding general warranty terms from three to five years, he adds, is to “demonstrate to potential as well as established customers that they can have full confidence in the quality of our products and in our back-up”.