Average time from the first call was to a Bridgestone Partner tyre dealer network member arriving at the roadside was 62 minutes.
Average to complete each job was 51 minutes – meaning that stranded trucks were up and running in less than two hours overall.
“Despite a 22% increase in the volume of work during 2015, as we took on the management of more and more fleets, the Bridgestone Partner network managed to improve on the breakdown response times by four minutes versus an already impressive number in 2014,” comments Paul Sheehan, Bridgestone Partner national operations manager.
“We have over 315 commercial tyre dealerships and more than 1,000 vans in our Bridgestone Partner network, which means that we are the leading UK fleet tyre service provider,” he adds.
According to Sheehan, Bridgestone Partner aims to reinforce Bridgestone’s position as a premium player and also offers fuel, repair and downtime improvement services – in particular with its mobile nitrogen inflation scheme.
Tyre inflation, wear and eventual fuel economy figures will improve as a result of a nitrogen-rich mix, which can reduce the natural pressure loss from the tyre by around a third, asserts Sheehan.
“Our proactive tyre husbandry and national audit teams mean that we have reduced the number of breakdowns per vehicle in 2015,” he continues.
“We carry out free of charge audits [at fleets not using its services] and find that in the majority of cases we can find ways to reduce their tyre costs and minimise their downtime.”