The cloud-based system combines back office management, customer service and accounting functions, with live fleet monitoring and mobile working technology.
CleanSafe has implemented BigChange as a complete solution, handling all processes from customer call to invoicing. Calls are handled within a CRM application which links a job scheduler and route planner, before allocating jobs to the appropriate technician.
CleanSafe’s 70 field technicians are using rugged Samsung tablets running JobWatch, the BigChange system with apps for paperless mobile working.
“We are completely paperless and that provides big benefits in efficiency and productivity,” says Caroline Bigg, finance director at Surrey-based CleanSafe.
“We are a reactive business and the system helps considerably; our technicians no longer need to report to the office and during the day we can dynamically reschedule to optimise the mobile operation and improve response times.”
All CleanSafe vans are fitted with BigChange satellite tracking that not only provides real-time location to keep customer services up to date on each job, but also allows driver monitoring to encourage safer driving.
“BigChange provides a wealth of data that we simply didn’t have before,” says Bigg, describing it as “a true end to end solution”.
“We reckon BigChange saves up to two hours a day that we previously spent trying to sort out the day’s work and administration. All in all that probably equates to an extra job a day for a number of our operatives – annually, that equates to over a million pounds of extra income.”