Hickmans’ goes for Mercedes reliability and support 14 June 2010
Distribution firm Hickmans of Kidderminster says its new Mercedes-Benz trucks – the first it's bought for 27 years – were acquired for the brand's reliability and after sales support.
Partner Lorraine Hickman explains the pair of Actros 2546 tractor units, which have the flat-floored MegaSpace cabs, are already working across the UK and Europe. "The knowledge that Mercedes-Benz breakdown and service cover is there wherever or whenever we might need it is a weight off our minds," she says.
Hickman also says that buying the cheapest lorry available is "a false economy, if you're left stranded the first time it breaks down". She says that local dealer Mudie-Bond Group effectively acts as part of her business: "We're all links in the chain that supplies a top quality service to our customers."
As a member of the Palletforce network, Hickmans uses its fleet of 10 trucks – a combination of articulated units and rigids – to make local collections and deliveries and trunk to a hub depot in Burton-on-Trent. It also provides haulage and warehousing services.
Mercedes-Benz UK Ltd
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