DAF Trucks writes to dealers to confirm support24 March 2020

DAF Trucks has pledged its support for DAF dealers and their customers during the coronavirus outbreak, confirming that dealers are operating “at, or close to normal levels” to ensure operators receive the necessary service.

In a letter to dealers, DAF Trucks’ managing director Laurence Drake (pictured) said the organisation has “plans and a structure in place to continue delivering support”.

He added that measures have been taken, in line with government advice, to ensure continued delivery of supply, service and support.

The truck maker says it is monitoring the parts supply chain “on a daily basis” and it has placed additional stock at parts distribution centres across Europe, including in Eindhoven and Leyland. Critical parts have been identified and protected to ensure availability.

The DAFaid breakdown assistance control centre remains fully operational and dealers across the UK are responding to call-outs, says DAF. Priority is being given to calls relating to roadside breakdowns.

Drake added: “The coming weeks are undoubtedly going to put pressure on our customers and I’d like to reassure our DAF dealers, and our customers, of the DAF Trucks commitment to supporting them throughout this extraordinary time.”

Laura Cork

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