Dennison Commercials trials Volvo’s E-service 28 January 2013

Thanks to a new Volvo dealer system application named E-service, customers of Northern Ireland's Dennison Commercials are receiving electronic copies of their workshop service sheets by email immediately after work has been completed.

Volvo Trucks managing director Ulf Magnusson explains that the service is designed to help operators comply with the new O Licence legislation introduced for Northern Ireland, which requires accurate and timely commercial vehicle maintenance record keeping.

Dennison Commercials, which has four Dealer workshops in the province, plus a bus and coach PDI (pre-delivery inspection) unit at Wrightbus' Ballymena manufacturing facility, is the first multi-site Volvo dealer to carry out all servicing using the E-service.

Magnusson says that, the new service also supports automatic capturing and reporting of vehicle defects. As a result, Dennison Commercials' workshop technicians, who have E-service installed on their laptops, can flag defects up on the system while working on vehicles.

Customer service representatives on the front desk can then provide customers with the option, depending on the type of defect, of when to have the repair carried out.

"I find the downloading of the service sheets an excellent way of keeping our records up-to-date," comments Lynn McBurney of McBurney Transport.

"The format is easy to use and the service sheets are available on screen immediately after the work is completed, thus enabling any outstanding issues to be addressed as soon as possible."

And Magnusson adds: "This is a first for the industry and represents a fundamental change in the way and speed with which Volvo customers receive this vital service information."

Author
John Challen

Related Companies
Dennison Commercials Ltd
Volvo Group UK Ltd

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