Using the latest mobile workforce management technology from BigChange, Europump has developed what it believes is an industry first level of service in the design, supply, installation, service and maintenance of commercial fuelling solutions.
The cloud-based and mobile system provides real time synchronisation between Europump’s office and field service engineers using the JobWatch mobile app.
Jack Aplin, director, Europump, says: “Speed, communication and professionalism of our response is as important as our engineering capability and BigChange has been absolutely vital to our approach to the market and the winning of new business.”
Europump’s engineers are equipped with tablets running the JobWatch linked to vehicle trackers as part of a real-time system that gives customer service staff and management complete 24/7 visibility of the field operations. The office uses BigChange cloud-based CRM, scheduling and business software all seamlessly linked together with operations as a complete end-to end solution.
Since the initial implementation of BigChange last year, Europump has been focusing on enhancing services to the commercial sector. One development, managing stock, has in particular provided very significant service and financial benefits.
Traditionally engineers would identify faults on a first visit and if required order parts for collection at the depot before returning to site. With commercial fleet fuel services, pump uptime is paramount and Europump knew first time repair would be a crucial measure of their performance and reputation. Now the company has used BigChange to completely automate stock ordering and replenishment to keep vans fully stocked to minimise return visits to site.
“With this automated stock management capability on BigChange we have completely transformed our business. By virtually eliminating return to sites and improving our first time fix performance literally 10-fold we are saving all that unnecessary engineer time and cost. We anticipate this development will bring a £100,000 a year boost to the business through improved productivity and service,” says Aplin.