Ford aims to cut vehicle downtime with Transit24 19 February 2013

Ford has launched Transit24, a new service level agreement aimed at providing fast and consistent aftersales services for the manufacturer's commercial vehicle customers.

Jon Wellsman, Ford of Britain's customer service director, says that the goal is minimising vehicle downtime while also reducing whole life costs on Ford vehicles.

As part of the overhaul, more than 90 of Ford's 200-plus commercial vehicle authorised repair network will be identified as Transit24 Dealers, which provide "first class service, maintenance and repair for all commercial vehicles".

They will provide priority treatment for all urgent work and aim to complete vehicle-off-road repairs on the same working day, or within 24 hours.

Wellsman says each Transit24 site will be operated by Ford-trained technicians and provide specialised workshop equipment and tools to look after all service, maintenance and warranty work.

They will offer while-you-wait servicing and late night appointments at least once a week, responding to online service booking requests within 20 minutes.

"This initiative provides added value and convenience for our customers," states Wellsman.

"Ford offers a class-leading range of commercial vehicles and technologies and with the most accessible dealer network in the country, the aim is to offer the best and most widespread care and assistance for Ford customers," he confirms.

John Challen

Related Companies
Ford Motor Co Ltd

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