Fraikin launches 24/7 service support centre09 November 2021
The fleet management, contract hire and vehicle rental firm has launched a dedicated, year-round aftercare service for the first time at its Coventry headquarters.
The move underlines the company’s renewed emphasis on bringing its maintenance and breakdown support in-house, moving away from using third-party contractors for out-of-hours calls.
Caroline Harrison, service support centre manager, says: “The new service will be an invaluable resource, helping to ensure we’re able to offer better continuity in customer support, which will only help to strengthen and build customer relationships.
In addition to providing a breakdown service, the support team provides other services including tyre management and vehicle checks, logging out-of-hours mechanical issues, over-the-phone roadside advice and spare vehicle fleet management support.
Speaking in support of the new service was John Lowden, national fleet engineering manager, NHS Blood and Transplant. He said: “Fraikin has consistently maintained a 98% vehicle availability rate across our fleet – it’s why we have worked with it for close to 20 years. However, breakdowns do happen, so having access to a Fraikin employee that understands the intricacies of the work we do, rather than relying on a third party who may not, will be a huge advantage when it comes to ensuring the vital cargo we carry is back on the road as quickly as possible.”
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