The Cumbria-based business changed to RouteMaster after a decade of trying other tracking solutions which, says director Gary Grieve, “promised the earth but delivered well short of the mark”.
“Other systems were always very expensive,” he adds. “After we signed up with AGM, the difference was immediately apparent and, to coin a phrase, it did exactly what it said on the tin.”
Furness provides a 24/7 breakdown and recovery service, as well as a repair and maintenance operation for cars and commercial vehicles, from two sites in Crooklands and Askam-in-Furness.
Using the AGM system, Furness is able to monitor the location of each vehicle and can organise job and workload planning. Furthermore, customers are kept aware of ETAs while loading times can be accurately recorded. The system also enables driver identification and, using the PTO (power take off) function, the control office can see when any winch is in operation.
“It’s about flexibility really,” says Grieve. “We have tight fleet control and the ability to closely manage fuel usage, while monitoring vehicle idling and individual driver behaviour.
“It is certainly a very effective tool which is low on cost and high on return. It has paid for itself probably three times over.”