Gatwick Group lifts efficiency with Masternaut tracking07 June 2010

Aviation and construction transport services firm Gatwick Group says it has installed vehicle tracking and mobile computer systems to improve operational efficiencies and customer service.

Bob Toon, managing director of Gatwick Group, says its new Masternaut Three X system provides instant job status updates via email and text messages, as well as sending jobs to drivers and capturing customer signatures and site photographs for proof of delivery.

"We have taken a major step forward in customer service and efficiency with this live information-based system," says Toon.

"With instant reports to clients, we can keep them informed of job progress in real time. There is no need for them to call our office for updates, and it keeps a complete record of every job in detail – from point of order through to delivery and completion," he adds

The mobile system also streamlines administration, says Toon, as multiple operatives can be updated with job details at once. That helps with complex jobs requiring several operators to team up.

Author
Brian Tinham

Related Companies
Masternaut Ltd

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