Iveco hails success of electronic workshop compliance system 06 December 2011

Iveco has reported "very encouraging results" across its UK dealer network, following five years' development of Advisor – an electronic workshop management system.

Provided by FDTEK and based on the R2C Online management compliance system, Advisor was developed with Iveco as a means of streamlining workshop procedures, while cutting administration, improving efficiency and reducing costs.

"Advisor is now used across all of our UK dealer and service points and, without exception, its benefits have been widely felt," asserts Iveco's Fabio Santiago, who has been with the project from the start.

Santiago explains that Advisor replaced traditional manual procedures associated with vehicle checks, maintenance, repairs and performance monitoring, to the extent that a typical medium-sized workshop has reduced costs by around £70,000 per annum.

Being electronic and accessible on-line from any location, means that dealers, manufacturers and operators can carry out all fleet-related procedures, eliminate paperwork and retrieve information about any vehicle in real time, he says.

"The advantages are immense" continues Santiago. "Our dealers save time and reduce errors. A vehicle record can never be misplaced and when required for a VOSA inspection, it can be viewed instantly."

From an engineering standpoint, Advisor has, according to Iveco, bridged the gap between front-line vehicle performance and Iveco's production plants in Spain and Germany.

Iveco is now widening the Advisor service for use across Europe and plans to introduce it on an international basis by 2012, providing electronic vehicle management for more than 3,000 service points.

"Our engineers can now have a 'birds-eye-view of every vehicle's vital performance data," says Santiago.

"This enables us to provide a dynamic response from within production to any issues which arise in the field. All countries are effectively tied together and the system has brought us closer to our customers and better able to resolve any problems."

Author
John Challen

Related Companies
Iveco

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