The Kent-based operator chose r2c Online after using it for customer Prohire, to collaborate digitally on jobs. Having seen the potential of the connected platform, Longhurst decided to deploy the system within its own business to replace a mix of paper-based processes and disparate invoicing and scheduling systems.
Longhurst will now be able to communicate instantly with its customer network for digital job sheets, maintenance scheduling, invoicing, authorisation requests and more. It will also provide visibility of its workshop’s services through r2c’s online network of over 23,000 fleets.
Fred Allen, service centre manager at Longhurst, says: “With our recent increase in mobile technicians, the delays in paperwork were becoming too much. We used other online systems, too, but they still required manual processes. With r2c, it’s an end-to-end system so everything our workshop needs is all in one place, removing any delays or duplication.”
The platform will be used across the family-owned business to boost customer service and complement its contract maintenance packages, with instant online service sheets and automatic maintenance schedule reminders now sent to customers, which include Petit Forestier, Hireco and MC Truck Rental.