Operating from a centralised hub in Basingstoke, the dealership offers trade customers two deliveries a day of spare parts, amounting to more than 1,000 deliveries a week.
The new hub opened last year but, as Sandown’s Charlotte Grummitt explains, there was no automated planning and scheduling. “Planning was undertaken manually, either by the parts advisors or the drivers themselves, so this was not an efficient use of resources.”
Now, using Maxoptra, the daily order list is processed according to the number of drivers available and the hours they have available to drive. Maxoptra is also integrated with the in-cab TomTom Pro 5250 units for navigation and vehicle tracking.
“We wanted a solution that could look at the resource we had and tell us how best to use it, and Maxoptra does exactly that. It also gives us an expandable, future-proof solution to support predicted growth and underpin any changes in the business,” says Grummitt.
With Maxoptra, daily planning is done swiftly, fuel bills have dropped and service is better thanks to the provision of accurate delivery times and real-time updates.
“We are also thinking about the use of Maxoptra for drivers based at our six dealerships, and we are also planning to introduce the automatic email or text notifications for customers in the near future, further enhancing our service levels,” she adds.