Mercedes software solves Sprinter theft27 February 2019

Van rental business Eastgate Commercial has recovered a stolen Mercedes-Benz Sprinter, despite its tracking system being ripped out, thanks to the vehicle’s Mercedes PRO connect system and help from the dealer.

The Wolverhampton-based operator has 20 of the latest Sprinter 314 CDIs in its 200-strong van fleet, supplied by Ciceley Commercials; Mercedes PRO connect is fitted as standard in the third-generation range and uses the vehicle’s 4G internet connectivity to provide customers with a range of vehicle management services.

Eastgate also equips its new vans with aftermarket tracking devices and security cameras, but when criminals broke into one of its Sprinters recently, they removed the tracking equipment.

Buta Singh, co-owner of Eastgate with his sister Baljit Johal says: “We contacted Ciceley Commercials to let them know, but didn’t imagine there was anything they could actually do. The dealer’s team were really on the ball, though, because they realised immediately that Mercedes PRO connect should be able to help.”

Ciceley’s Bolton branch sales manager Gary Bridge, with his service department colleagues, used the system to track the van to a yard in Leeds. They informed the police and the vehicle was recovered 20 minutes later.

Adds Singh: “The vehicle was clearly going to be shipped abroad or stripped down for parts. If it hadn’t been found so quickly, I’m sure we’d never have seen it again.

“It’s only thanks to Mercedes PRO connect and Ciceley Commercials that were able to recover our van and avoid what would have been a substantial loss.”

Buta Singh is pictured, left, with Baljit Johal and Cicely’s Gary Bridge.

Laura Cork

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