“We had a massive amount of paperwork,” says Joe Gossage, transport manager for the Huntingdon-based business. “Inspection sheets, driver pre-use checks, wall planners; it was all manually generated. Not only did that mean an unsustainable about of time spent on administration, but it also opened the door to errors such as incorrectly completed inspection sheets or missing documentation.”
The r2c system is used by the transport office, by drivers and in the company’s in-house workshop, which maintains around 50% of the fleet. It’s a system, says Gossage, “that genuinely works for companies like ours, with complex fleets that need to comply with O licence obligations”.
He adds: “We have saved around 70 hours per week in administration time using r2c Online. That time is now being spent on a more proactive approach to fleet maintenance.”
Digital inspection sheets are now created by the workshop and uploaded to the system, meaning the transport office can easily track vehicle status and progress, or retrieve previous inspections.
However, one of the key benefits, says Gossage, is r2c Online’s driver pre-use checks module. Previously, 500 defect sheets per day were produced – before and after use of each vehicle – and had to be manually reviewed by the transport office.
Now, drivers complete checks using their mobile phone and the data is uploaded to the system in real time.
“At the click of a button we can use the system to address the defect as required; either booking the work in or assigning it to the next scheduled service date. It gives us full traceability of our defect management and is entirely paperless,” he says.