Despite the pandemic, Microlise field staff made 50% of ‘normal’ service and installation visits during April, when compared with figures in February, which represents 100% of service demand across the customer base.
Some activity was also at near to normal monthly delivery levels, which says make it one of very few UK telematics providers to offer on-site installation and servicing support during this period. Microlise employs a network of engineers across the UK to install Microlise telematics, vehicle cameras and in-cab hardware.
The company says: “Field work has presented some unique challenges during this period, but there has probably never been a more crucial time to support the on-site hardware and servicing needs of our customers, many of whom work across both pharmaceutical and food and beverage suppliers, including 14 of the top 15 retailers in the UK.”
To safeguard staff, Microlise deployed PPE equipment and introduced strict hygiene and behavioural protocols from the outset, which has resulted in a healthy and responsive team in the field who have maintained an exemplary response and work rate, according to Microlise.
It has also provided asset tracking and communication solutions free of charge to frontline public sector and not-for-profit organisations including the Nottingham City GP Alliance, who are performing home visits to test suspected COVID-19 patients, and the Volunteer Bikers Group Northern Ireland who are delivering critical supplies to the NHS, Care Homes and to vulnerable members of the community who are sheltering at home.