Norse workshop ‘transformed’ with r2c Online20 February 2019

Facilities management business Norse Commercial Services says it has “transformed” processes in its vehicle workshop, since implementing fleet maintenance and compliance software from r2c Online.

The company says it has cut admin times by 40% at its Norwich workshop, where it maintains the group’s own 200-strong fleet as well as providing R&M services for 200 vehicles for external customers.

Terry Carson (pictured), workshop manager, says the software was rolled out 12 months ago: “Our top reason for going digital was compliance,” he says, adding that the system has since delivered “a whole range of benefits.

“Chasing paperwork took far too long. I personally spent over eight hours a week just chasing inspection sheets and invoices.”

The r2c platform automatically produces a maintenance plan for each asset type, with appropriate inspection sheets and service intervals. “We now have better external supply chain management as all of our customers are notified instantly about their job updates and vehicle availability.”

Carson adds: “We also know exactly what’s going on with our internal fleet at all times. On my dashboard, I have everything I need right in front of me.”

Compliance documentation has improved, as customers digitally receive paperwork immediately through the system that is uniform, legible and quality checked, he says.

“It’s hard to quantify the time we’ve saved so far as the r2c platform has transformed all of our processes. Now that we have no spreadsheets to log or filing to do, plus the technicians aren’t duplicating work, we’re easily saving 40% of our week – and that time is now being put to better use.”

Laura Cork

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