Pentalver rates Pentagon and Mercedes New Actros 11 February 2013

Pentagon Commercials' after sales support was among the factors that convinced logistics operator Pentalver to buy its fleet of new Mercedes-Benz tractor units.

Dan Withers, Pentalver's head of procurement and process excellence, explains that it put four Actros tractors on the road back in April 2012, with the intention of testing the back-up from Pentagon's workshop on the nearby Nursling Industrial Estate.

The dealer's service team came through with flying colours, he says, which led to the order for a fleet of 24 New Actros 2545s BigSpace units.

Each required a 15-hour pre-delivery inspection and a team of Pentagon technicians worked through two Saturday afternoons and three consecutive Sundays to meet the tight deadline and present the customer's new trucks, ready to work, on 1 January 2013.

"We were delighted with the rapid turnaround," confirms Withers.

"It was just another example of the excellent service we've received from Pentagon. The dealer is highly professional from both the sales and after-sales perspectives," he continues.

"The drivers have certainly taken to their New Actros, too, while the trucks are already doing well in terms of their fuel returns, particularly on some of our heavier runs," he adds.

"And they're still brand new, of course, so the mpg figures will only get better."

Author
John Challen

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