Quest Waste expands with JobWatch mobile technology08 October 2019

Quest Waste Management has embarked on an ambitious expansion drive to double in size over the next three years, and says this is underpinned by its implementation of the JobWatch mobile workforce management system, from BigChange.

From its base in Ossett, West Yorkshire, Quest specialises in services for the drainage industry. Its expansion plan includes doubling its team from 26 to more than 50, and spending £800,000 over the next six months on wet waste removal and recycling vehicles.

The company adopted the JobWatch system last year: JobWatch includes CRM, job scheduling, vehicle tracking and mobile apps to automate processes, eliminating the need for paperwork.

With real-time visibility of the fleet, Quest can now book new jobs in seconds – it estimates that the system has already eliminated the need to print, scan and store more than 150,000 pieces of paper a year across its operation.

“The insight and agility we gain through using JobWatch means we are winning more business; we are expanding as a result and we are able to offer a level of customer service that is unrivalled in our industry,” says Ivan Smyth, Quest’s managing director.

He adds: “JobWatch has transformed our business... We can now run our mobile workforce operation 24/7 from anywhere with an internet connection, and we’ve gained a lot more insight into our operations.”

Laura Cork

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