Ryder cuts tyre-related call outs by 28% with Bridgestone11 December 2014

Commercial vehicle rental business Ryder is reporting a huge reduction in tyre-related breakdowns one year into a strategic partnership with Bridgestone.

Ryder says tyre-related call outs for customers have dropped by 28% and says this can be attributed to the Bridgestone agreement, which focuses on maximising fleet uptime and lowering running costs.

Ryder and Bridgestone have worked together for almost 20 years, but the relationship was formalised with a strategic partnership last year, which agreed a joint framework to reduce tyre wastage through closer collaboration and improved working practices.

These include a strong focus on tyre 'husbandry', with more emphasis on correct tyre pressures and a detailed review of all removed tyres.

Ryder employees receive specialist training from Bridgestone to enable them to take a more hands-on role in the maintenance and management of tyres.

The programme is supported by a dedicated 24/7 phone line, run by Ryder. In the event of a tyre failure, Ryder will manage and monitor the call out and replacement process through Bridgestone's Truck Point dealer network, which has 355 outlets across the UK.

"We are delighted that this partnership is proving so beneficial for our customers," says Philip Martin, Ryder's head of maintenance strategy.

"Our ongoing relationship with Bridgestone is helping us to raise industry standards and we look forward to building on this joint collaboration."

Bridgestone's fleet manager Ian Baker adds: "We provide bespoke training modules for Ryder to share our knowledge at the outset, and this is then supplemented by regular dialogue and more formal monthly meetings.

"The word 'partnership' is overused in the commercial fleet world, but with Ryder this is genuinely the case as we have reduced volume, improved tyre longevity and overall productivity."

Author
Laura Cork

Related Companies
Bridgestone UK Ltd
Ryder Ltd

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