Like other dealers in the vehicle manufacturer’s network, Rygor has been using Truckfile for many years to maintain and store service records for customer vehicles. But now it has worked with Magic Internet Technologies, Truckfile’s supplier, to tailor the system to deliver more benefits.
With the latest Truckfile generation, technicians use rugged handheld tablets to carry out inspections. Any defects can be recorded – with photographs attached, taken on cameras integrated into the tablets. Inspections sheets are stored automatically and available for reference by both dealer staff and the customer.
Andy Passco, Rygor’s head of service, quality and compliance, explains: “With the help of the Truckfile team, we’ve been able to produce our own inspection template with 28 additional fleet checks on top of the standard provision. We’ve also set up a quality control system so that no vehicle can be released until it has been fully checked and signed off in Truckfile....
“Now, though, we’re also using Truckfile to record any advisories – these are included in bespoke records in my compliance area, so we can plan forward for any preventative maintenance, set aside the correct amount of time and ensure any parts required are picked in advance.
“This helps me to plan the flow of work through our service departments much more efficiently and, of course, is also instrumental in keeping vehicle downtime to an absolute minimum.”
Rygor has ten workshops and carried out 25,000 vehicle inspections last year.
Passco describes Truckfile as “a vital tool” for the business, adding: “Paper recording has been a thing of the past for some time now, but with Truckfile we’ve been able to evolve, update and extend our digital record-keeping as time and technology have marched on. It’s definitely the way forward.”