Scottish bus technicians help achieve ISO 9001 06 February 2013
First Scotland East has been certified to ISO 9001, the management system accreditation, with a focus on customer service.
The bus operator's depots in Balfron, Bannockburn, Galashiels, Larbert and Livingston all passed the accreditation at the end of 2012, while the company's depots at Musselburgh and North Berwick are due to follow shortly.
"My colleagues right across the business have been incredibly supportive and committed in striving to achieve the standard," says quality and environmental manager Vic Duddy, who led the project.
"We are a better company for it and will be working just as hard going forward to ensure we keep raising standards," he adds,
"Achieving the ISO 9001 standard is good news for our customers," states First Scotland East managing director Paul Thomas.
"Certification is only awarded to those companies who demonstrate a total commitment to continuously improving the quality of the service they provide."
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