“We wasted a lot of time double touching to keep different systems up to date,” says Kirk Mason, Subscan’s operations director.
“What we needed was a seamless flow of data from start to finish, with an audit trail of activity. In the end there wasn’t anything that matched BigChange for functionality; it gives us that seamless connectivity and it has replaced five separate systems – saving us time and money.”
Subscan’s mobile technicians operate across the UK, undertaking tasks such as topographical surveys, underground utility tracing and drainage investigations.
Fifty of the field operatives now have rugged tablets running JobWatch, the BigChange app. Jobs are scheduled and sent to the assigned individual, who can proceed straight to the job. With trackers on the fleet, the office has real-time visibility of their location.
As well as fleet visibility, BigChange’s vehicle tracking is also helping Subscan to improve driver behaviour. The operator is monitoring factors such as vehicle speed, braking, cornering and idling, and incentivising its drivers with holiday vouchers.
“Since implementing BigChange, we simply don’t get KPI failures as we are right on top of the workload and that’s meant we meet our SLA commitments and deliver a level of service we simply could not provide before,” says Mason. “With BigChange we are now very much paperless; it has been a complete digital transformation and the savings are significant.”