Simon Bunegar, Transport Exchange Group’s head of business development, explains that Freight Messenger is initially available to all members of its Haulage Exchange and Courier Exchange,
It enables member-to-member communications to simplify, for example, booking and management of loads and available vehicles, he says.
It also includes secure, opt-in only chat groups for company colleagues and established partners, along with temporary connections linked to confirmed jobs.
The tool also automatically updates a dedicated list of contacts based on scheduled and active work, making it is possible to liaise with the right sub-contractors and customers easily, to quickly answer queries or resolve issues.
“Freight Messenger ... provides an alternative means of communication to phone or email, enabling members to effectively keep in touch with colleagues and partners,” states Bunegar.
“This demonstrates our commitment to continuous improvement through ongoing investment in technology and software innovations, providing added functionality and value to our members.”