Woodcock (pictured) is one of 27 escalation technicians who are part of a programme launched last year by Scania to its dealer network. The aim of the programme is to improve diagnostic capability and cut VOR (vehicle off road) time for customers.
The escalation technicians receive enhanced training and attend conferences to learn about upcoming product updates.
At the latest conference, held at the Loughborough training centre, three technicians were recognised for their outstanding achievements over the last year. Each winner was awarded a 17mm golden Snap-On spanner – the size reflecting the year of the achievement.
Northampton-based Colin Woodcock was recognised for his focus on reporting quality deviations.
Woodcock said he is proud to receive the award, adding: “For me, it’s just good practice. Any engine, any problem found, I create a case file, attach supporting documents, write a good explanation of the problem and of course take photographs – after all a picture says a thousand words.”
All cases logged are sent to the technical centre at Loughborough, where they are relayed to the factory and kept on file as a resource for the wider network.
“That resource is so useful: if we ever have a complicated job, as well as looking into the vehicle’s history we can access past case files to look for similar faults,” he says.
“Ultimately, this means reduced downtime for our customers.”