Mobile servicing is now offered by 21 of VW’s van centres, with technicians carrying out almost 10,000 jobs at more than 4,000 locations last year. VW estimates downtime to be £500 per van per day.
The company says its figures show 71% of van drivers see the benefit of a mobile servicing unit, with those based in and around London most likely to use this facility.
Van centres can despatch mobile technicians in a specially converted Volkswagen Crafters. They are able to carry out a range of services, including inspections, MOT repairs, air conditioning servicing, minor warranty work and remote software updates.
David Hanna, head of service and parts at VW Commercial Vehicles, says: “Our message is clear: we’ll work when you’re not, to minimise downtime and reduce associated costs, which is consistently one of the biggest issues for our customers.”
To see a short video outlining the mobile servicing offer, click the link below.