Dairy Crest maintains good OCRS with Volvo Service Point08 June 2010

The Nuneaton depot of chilled dairy foods firm Dairy Crest claims it has saved time and money, improved financial reporting and transformed its workshop scheduling with Volvo Service Point Online.

Operating a fleet of 54 Volvo FM artics and 76 Chereau lightweight trailers, the depot was already a big user of Volvo's Dynafleet telematics, and transport manager Dave Wilson says Service Point Online has added even further to his fleet's efficiency on the maintenance and repair side.

"[It] is an invaluable tool for us in service schedule planning and control. We can book our own servicing online without even needing to call the dealer and my service schedules are booked in a year in advance," explains Wilson.

"The days of waiting a week for the paperwork to arrive are history. Any queries are resolved before an invoice is generated. It saves us so much time. As soon as a technician completes a job, he can scan the paperwork into the system and it is immediately available to the customer," he adds.

Wilson says that using Dynafleet was a big step forward for Dairy Crest, as the previous system was not real-time and data came from sometimes unreliable sensors at the depot gate. "We've saved an enormous amount of fuel by changing driver behaviour – 10,000 litres at one site alone. It's like having a driver trainer in the cab all day, every day," he asserts.

Now, all vehicle records are also on Volvo Service Point Online, ensuring high rankings for Dairy Crest's OCRS (Operator Compliance Risk Score) on its service documentation. "Our local VOSA inspector is happy with the records that we can now provide and we are completely compliant and with less work to achieve that status," says Wilson.

Author
Brian Tinham

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