More than 70% of the UK's Renault dealers are now signed up to Fleet Assist's national service, maintenance and repair (SMR) network, which covers more than 7,000 audited service outlets.
Fleet Assist provides an SMR booking facility to 16 of the UK's leading contract hire and leasing companies so Mike Smith, joint managing director of Fleet Assist, says franchised dealers need to understand how it works and the challenges that can arise.
During the day, attendees saw demonstrations of Fleet Assist's SMR booking system, discussed the flow of information between leasing companies and Renault dealers and sat in with its control centre bookings team.
Attendees were also given advice on how to optimise their Epyx 1link platform to ensure SMR transactions carried out with leasing companies were quick, accurate and efficient.
"We want to ensure that Renault dealers offer the best possible service to our corporate customers ... and an effective SMR bookings process is an important element," comments Alan Smith, manager of aftersales network performance and methods at Renault UK.
"There are clear benefits for our dealers to fully understand the service provided by Fleet Assist and how the SMR booking system functions," he continues.
"We want to ensure that the service is utilised to the maximum in terms of securing bookings and offering a fast and efficient service to leasing companies, their end-user fleet customers and company car drivers."
"The event stimulated a very productive discussion and everyone said they found it extremely useful in gaining a better understanding of Fleet Assist and the service we provide to contract hire and leasing companies and service outlets," comments Fleet Assist's Mike Smith.
Fleet Assist provides its contract hire and leasing company clients, which collectively operate some 700,000 vehicles, with a nationwide network of audited service outlets delivering SMR to pre-agreed terms and conditions, pricing and service standards with quality management and performance monitoring.