The 34-year-old, from Ilkeston, was praised for being instrumental in improving the business’ customer service.
“I am delighted that Helen has received this award,” comments David Starr, head of business at the Padge Road van centre.
“As soon as I saw the nomination criteria, I knew Helen would be a perfect candidate,” he continues.
“Her commitment, energy and dedication to customers, the business and brand is inspiration to my team.”
Burrows, who has been in the motor industry 18 years, says: “It was a total surprise to hear I had won. Just being nominated feels great.”
Volkswagen Commercial Vehicles’ annual Customer Champion awards recognises the top 25 individuals across its 72 dedicated Van Centres and 28 Authorised Repair sites who go above and beyond.