Scania drives industry change on R&M contracts 18 March 2010

Scania reckons it is driving change in the UK truck maintenance industry since going public on its "competitively priced" Fixed Price Repairs programme.

Available nationwide via Scania's 90-strong service centre network, replacement brake discs and pads, clutches, lights, starter motors and radiators are among the workshop repair tasks proving popular, according to James Armstrong, aftersales director for Scania (Great Britain)

He says the programme is now set to enter a new phase, as Scania embarks upon an aggressive marketing campaign.

"Customers today need to accurately know the costs of repairs in advance – and with prices quoted and guaranteed up front, our Fixed Price Repairs programme breaks the industry mould," says Armstrong.

"Scania [repairs] are based on the known standard times an experienced Scania technician will take to do the job. We know those times are the most efficient in the industry and if for any reason the job should take us longer, no additional labour charges will be passed on to the customer."

Armstrong says uptake and demand demonstrate that operators are finding the programme attractive.

"We will therefore continue to drive the change by further extending the range of jobs covered by the programme. For the future, we will be introducing Fixed Price Repairs to our ancillary services business, covering, for example, tail-lifts and fridges, our tanker support activities and even our accident damage repair service," he states.

Author
Brian Tinham

Related Companies
Scania (Great Britain) Ltd

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