Sparshatts raises its game with new service offers15 February 2011

Mercedes-Benz commercial vehicle dealer Sparshatts of Kent is adding more services outside normal working hours to help van operators.

Joint managing director Mark Sparshatt says that investments in equipment and staff training at its Sittingbourne and Dartford workshops mean that in addition to routine vehicle repair and maintenance, Sparshatts is also now able to service air-conditioning systems and supply and fit tyres.

"Unlike some car retailers that also sell a few vans, Sparshatts of Kent is a dedicated truck and van dealer," says Sparshatt. "This means we understand the pressures operators are under… That's why the fact that our workshop facilities are open through the night is proving so attractive to commercial vehicle customers."

He also points to the workshop's free, 64-point winter health check for vans. "It was while undertaking these that we identified opportunities to win new business by extending the range of services we offer," explains Sparshatt.

Sparshatts now offers parts supply, laser alignment, Mercedes Service24h roadside rescue and recovery, brake roller testing and digital tachograph fitment and calibration round-the-clock.

Author
Brian Tinham

Related Companies
Mercedes-Benz UK Ltd
Sparshatts of Kent Ltd

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