The operator is using r2C’s Exemplar package, which combines best practice compliance with DVSA Earned Recognition reporting as well as links to the Freight Transport Association’s Vision tacho analysis software.
The cloud-based system is digitising job tracking, defect management and maintenance planning for Spiers & Hartwell’s 120-strong fleet, in real time.
The company is also using the ‘Inspect’ feature to digitise workshop processes, and the i2i module for cost control and automated SMR authorisation.
Adie Lake, operations manager at Spiers & Hartwell, says the switch to digital was essential: “Paperwork processes just took too much time, and problems such as illegible and lost documentation were slowing operations further. Our resources were being drained on manual jobs like data input, so by using r2c we’re rapidly improving the flow of our operations.”
Lake adds: “As we continue to grow, we’re looking forward to the digital future – it’s definitely what the industry needs. r2c has already modernised our customer service as well as giving us instant time savings and compliance improvements.”