First Bus goes digital in major fleet maintenance project 29 April 2019

First Bus is beginning a widescale modernisation project for maintenance of its UK fleet, rolling out an enterprise asset management (EAM) system from software business Infor.

To maximise fleet uptime and visibility, while minimising costs, the operator decided to replace its paper-based maintenance systems with new digital capabilities.

After evaluating the market, First Bus chose InforEAM, which will be deployed in three phases over the next 18 months, serviced and hosted by Infor partner Sapphire Systems.

The solution will manage around 6,000 assets – mainly buses, including diesel, electric, hybrid, hydrogen and gas, as well as ancillary vehicles – and will be a 2,000-user system.

Once live, Infor EAM will digitalise asset management and maintenance, ensuring that predictive reliability centred maintenance is used to track warranties and service intervals, and report on these in real time.

In addition, real-time job tracking and mobile functionality will be used, with the system despatching engineers with the right competencies to facilitate faster resolution.

“In our evaluation process, Infor EAM really stood out as being the market leader in its field,” says Ian Warr, engineering director for First Bus.

“Its ability to support asset availability, utilisation and reliability, extending the lifespan of equipment, competency tracking, warranty management, and availability of management information, all from a single system was aligned closely with our project goals.

“Our asset management is subject to so many challenges, from regulatory and environmental, to staffing and delivering the optimum customer experience – we are looking forward to moving forward with the very best capabilities and visibility from which to drive improved performance.”

Laura Cork

Related Companies
Infor (United Kingdom) Ltd
Sapphire Systems Plc

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