Frankonia proves value of telematics by boosting service23 April 2015

Top London bakery Frankonia says it has boosted customer service levels, as well as fleet performance, after implementing the SevenEye vehicle tracking solution from Seven Telematics.

Three new Mercedes Sprinter vans deliver Frankonia's products daily to some of the capital's leading chefs and five-star hotels, making 60-90 drops each, six days a week.

Each vehicle is now fitted with SevenEye tracking equipment, which has been upgraded to include CANbus integration for enhanced driver and vehicle performance data.

"We supply our range of bread products to high-profile customers and the timing of our deliveries, especially in the early morning, is critical," says Frankonia's Kevin Devine.

"The information provided by the Seven Telematics tracking system helps us with our customer relations as we can confirm exact times of deliveries as well as, if required, providing customers with text messages confirming the delivery at the time that the delivery has been completed."

Precise delivery time confirmation has been a boon, too, he adds, because many of Frankonia's customers are located in very close proximity.

CANbus integration is delivering useful vehicle data, adds Devine. One of the Sprinters delivers around the M25 and the system has already confirmed that this van achieves the best fuel economy.

"Overall, we feel that the addition of the vehicle tracking equipment from Seven Telematics has been a very valuable additional feature on our new fleet of vans," he says.

Laura Cork

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