The company is also using Truckfile packages to ensure efficient operation of its in-house workshop, which is staffed by two technicians and a tyre fitter.
Truckfile’s Workshop Application improved efficiency in running the operator’s maintenance operation.
General manager Chris Thompson said: “The best aspect for me is the visibility – every bit of information I need about all our vehicles is there on one screen. I can see which trucks need servicing, MOT testing, taxing or tachograph calibration, as well as any reported defects. I don’t have to go looking for anything, it’s all right there in front of me.
“For our technicians, too, the benefits are clear,” he continued. “They use hand-held tablets and a touchscreen terminal to record all vehicle inspections and jobs completed. It’s so much simpler and quicker than using paper forms.”
The ability to easily cross-reference with workshop loading schedules also means forward planning can be much more effective.
“We’ve been able to iron out the peaks and troughs that we sometimes had to endure previously,” Thompson continued. “So instead of having four trucks in for service one week, and 10 the next; we’re able to ensure there are six or seven week-in, week-out.”
Although the initial plan was only to invest in a workshop management system, James Shaw is also now making use of Truckfile’s Driver Application.
“This brings a range of benefits too,” Thompson added. “Drivers can do their daily checks with smartphones and don’t have to carry paperwork around with them. It’s also much easier for the office to keep track of all our trailers. The system records whenever one is collected or dropped off and the information is instantly accessible.
“Defect reporting is far more efficient, as Truckfile removes duplication which allows our workshop to focus on jobs that require attention most urgently. Scaled up across a fleet, that saves a huge amount of time.
“Overall, the installation of Truckfile into our workshop and fleet has been a real breath of fresh air and is helping the whole operation to run much more smoothly. The support from the Truckfile team has been great, the system is actually really easy to use but we have been guided through it every step of the way.”