The BVRLA, the trade body for the vehicle rental and leasing sector, says the latest version provides HGV operators with a clearer understanding of what constitutes acceptable wear and tear when returning a leased vehicle.
The guide – Industry Fair Wear & Tear Standard for Drivers and Operators of Contract Hire, Rented and Leased Vehicles over 3.5 Tonnes – highlights how leasing companies will provide operators with information at the start of a lease to help them to satisfy the required return standards.
“Fleets and individuals should not be deterred from hiring trucks through fear of end-of-contract charges, and this guide assures HGV operators of professional service from BVRLA members,” says Nora Leggett, BVRLA director of member services.
She adds: “BVRLA members accept that commercial vehicles are working vehicles and a certain amount of deterioration is acceptable through normal usage over time.
“The guide makes it clearer than ever that customers will not be charged for fair wear and tear, and is backed up by our mandatory Code of Conduct and Conciliation Service.”