Provided by the TruckForce network, the service only narrowly missed the two-hour mark for the average UK and European figures, however it did hit 117 minutes in the UK. It dealt with 57,435 high priority calls in total, with 47,000 of these in the UK.
The company believes these figures will improve further during 2016, thanks to the introduction of the ServiceLine 24h mobile app, which links the driver to a call centre with the push of a button. It has automatic language detection, a pop-up screen to guide the dispatch process and GPS-enabled search, showing the nearest TruckForce service partner.
“We are really proud of the performance that our TruckForce service partner network is achieving,” said Nigel Sowerby, director retail commercial and service development at Goodyear EMEA.
“In the event of a truck tyre-related incident, commercial vehicle operators want fast service and no excuses.This is what we are providing and the statistics prove it.
“Our new mobile phone app helps getting the job done even quicker and will no doubt cut times even more in the future.”