The Eastleigh, Hampshire-based business offers 24/7 commercial vehicle tyre support from 25 depots across the south of England.
Its 110 technicians attended more than 20,000 breakdowns and the 47.5-minute response was, says Tructyre, typically 20-35% faster than other networks.
Tructyre has calculated that, compared to the industry average, this gave its CV customers more than 13,000 hours of additional uptime – worth almost £2 million.
“I’m immensely proud of the rapid service we deliver to our customers when they need it most,” says Glenn Sherwood, Tructyres’ founder, “especially as this performance was achieved while adding 1,700 vehicles to our fleet management portfolio.
“We trained more technicians, invested in our new service centre and acquired more service vehicles to support this increase in fleet size. We were targeting an improvement in arrival time, but to surpass it so profoundly is particularly gratifying for us all.
“Our customers have always stated that lost uptime is not only a headache, it’s one of their most expensive overheads. So every minute we can save them reduces their operating costs.”