The vehicle recovery specialists sought the expertise of Centrad to recommend solutions that would deliver 360 coverage on its vehicles.
Centrad has since retrofitted its solutions across E&S Motors's fleet of various vehicles ranging from 18 tonne and 14 tonne recovery trucks, down to their 3.5 tonne recovery trucks and service vans.
On its larger vehicles, E&S Motors opted for a dashcam to cover the front, under mirror side cameras, reverse cameras to cover the rear and a camera installed underneath the flyer so they can get full visibility of the loading process. On their smaller vehicles, the company has installed all the same solutions, with exception to the under-mirror side cameras.
According to Centrad, these solutions have driven benefits for the business by providing evidence in the case of incidents, delivering a reduction in disputed claims, while also assisting in the company’s training and driver development programmes.
The installation of the camera beneath the flyer has allowed E&S Motors to conduct regular spot checks on its roadside operations, ensuring adherence to best practice and providing footage which could be used for future training or re-training opportunities.
This was a draw for the rescue control specialist, which works with the Institute of Vehicle Recovery (IVR), operating to the standards it sets out.
To facilitate this, Sean Poole, operations manager at E&S Motors believes footage gained from the cameras serves as a valuable resource for the business, helping its recovery operatives to understand real-world scenarios and learn from actual roadside incidents and situations.
Poole commented: “As a business, we want to ensure that our staff are the best at what they do and in order to do that we need to make sure that they're upholding best practice in their role, which is why training and professional development is at the very core of our operation at E&S Motors. Centrad's camera solutions have provided a totally different dynamic to this by giving us a clear, unbiased view of our roadside operations and from that enable us to support our recovery teams in delivering high levels of service and to undertake their role safely.
“The cameras essentially allow us to certify that our staff are operating vehicles responsibly, whether that be ensuring a load is securely restrained or that towing procedures are being followed correctly. We’ve also found that watching back footage of how our recovery operatives interact with customers has been incredibly useful, as it’s a crucial part of the job that can get overlooked, and an area that in turn can be easily improved with the right training processes in place.
“Ultimately promoting professionalism and best practice throughout our operation is vital, and with our recovery operatives being on the front lines they’re in many ways the face of the company, so ensuring they consistently demonstrate professionalism, safety, and efficiency in every aspect of their work is crucial to the longevity of the business – which is why the cameras have become such a valuable tool within our operation.”
