Roads Minister Stephen Hammond has launched a review into how DVLA (the Driver Vehicle Licensing Agency) can deliver better services while also saving money for the taxpayer.
Hammond says the government is committed to improving motor services and hence the review of DVLA's operation. Services to DVLA customers will not be affected during the three-month review, he says.
The review will consider each part of the DVLA to identify improvements and make recommendations on how to make services better – including how best to move more services online.
Mary Reilly, a non-executive director at the DfT (Department for Transport), will lead the review before submitting a report to ministers outlining formal recommendations.
"The DVLA has a reputation for delivering world-class standards of service, but there is always room for improvement, particularly with the growth in digital technologies," comments Hammond.
"This review will provide an opportunity to identify how the DVLA will operate in the future to meet the needs of motorists and businesses," he adds.
For more information on the terms of reference for the review, click the link below.
