Bosch uses webcasts and online training courses to tutor latest repair-shop know-how 21 September 2021

With its new remote diagnostics service, Bosch can now offer all workshops, bodywork shops, and vehicle glass specialists a solution for complicated servicing tasks as well.

The remote diagnostics service comprises the following three elements, which combine to enhance repair-shop efficiency and open up new opportunities for generating revenue: the customer portal, which handles things such as servicing appointments, scheduling, and online payments; Bosch technical support, which gives workshop staff advice and tips for dealing with cases that are difficult to diagnose; the RDS 500 communication tool, an interface that allows Bosch experts to access the customer’s vehicle remotely.

Once the appliance has been connected to the vehicle and an internet connection has been established – for example over wi-fi – the workshop technician can use the service portal to call up the remote service. This gives the Bosch experts access to the vehicle. With the help of the necessary technical diagnosis tools, they can then resolve the diagnostic problem. For the entire duration of the remote procedure, the workshop mechanic remains in direct contact with the Bosch expert. In certain cases, moreover, the Bosch expert may also have to get their own impression of the situation on the ground. All it takes for this is for the workshop mechanic to have installed the Bosch Visual Connect Pro app on their smartphone. If this is the case, the Bosch expert can call the cell phone and use its camera look over the workshop mechanic’s shoulder in real time. Bosch expert and workshop mechanic can then analyse the problem step by step, and quickly arrive at the right solution.

Thanks to the remote diagnostics service, therefore, the workshop will no longer have to refer customers to a dealer franchise.

In recent years, Bosch has been offering online training courses in addition to its classroom-based technical courses at the Bosch Service training centers. Above all, these online courses are used to prepare workshop mechanics for local technical training courses. Last year, the portfolio was extended to include a new and innovative e-learning program – Bosch webcasts. Up to 200 participants at various locations can follow these technical courses live, using a chat function to ask questions. All participants need is a computer and a stable internet connection. Webcasts are especially suitable for subjects that lend themselves to digital tuition without the need to work directly on a vehicle. Both the online training sessions and the webcasts are carried out by the national Bosch Service training centres. As participants’ feedback has so far been very positive, more and more Bosch service organisations around the world are adopting these online programmes.

Transport Engineer

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