Courier company delivers improved service with Maxoptra31 July 2018

Courier company SGM Distribution is reporting improved customer service and fleet efficiency since implementing Maxoptra’s dynamic scheduling solution.

Maxoptra is integrated with the operator’s on-board Webfleet telematics, from TomTom, enabling a real-time flow of information of jobs to be sent direct to drivers, adjustments to planned schedules and enabling automatic ETA notifications.

A cloud-based SaaS scheduling platform, Maxoptra’s route optimisation capability enables it to build complex delivery schedules in minutes, taking into account factors such as vehicle capacity, driver restrictions and customer requirements.

Increased demand for its services, particularly within rural areas, meant Angus-based SGM needed a solution. “We were already utilising vehicle telematics to give visibility of our mobile operation and keep our customers informed, but this simply wasn’t enough,” says Shaun McLean, director.

Now, he says, “we use Maxoptra every day to plan our routes and now couldn’t do without it”.

McLean adds: “While the biggest benefit we have seen has been improved customer service, we are also now far more efficient in terms of vehicles, mileage and driver hours and we are even looking at a second shift to further improve efficiency.”

Laura Cork

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