Tipworx supplies site clearance and aggregate delivery services to construction sites across Derbyshire, Yorkshire, Manchester, and the Northwest. The company was looking for a transport management software which would dispense with their weight-recording ticket system, improve vehicle scheduling and enable tighter control of daily transport functions.
Joanne Clarke from Tipworx, said: “Mandata’s GoPlus and fleet support apps have proved to be the perfect solution for us. We used to have a constant backlog of paper tickets, which wasted time and made it difficult to tie completed jobs to invoices. Plus, we faced all the usual challenges of verifying deliveries, keeping in touch with drivers and doing vehicle checks.”
Now, explains Clarke, using Mandata’s ManifestsPlus app, Tipworx can capture exact vehicle weights electronically and with the ePOD app, each consignment can be instantly verified for the customer, with details automatically entered onto the invoice for quick despatch by email.
According to Tipworx, this has had a positive effect on cash flow and drivers using the app no longer find themselves involved in disputes.
Also, with daily vehicle checks carried out and sent to the office using the Vehicle Checks app, corrective action can be taken which aids compliance and reduces downtime.
“I’m delighted to say that the heaps of paperwork, rushed phone calls and potential disputes over deliveries and collections are a thing of the past” Clarke added. “With just a click of the button, we can now upload weight, price and any other relevant data and provide the customer with an instant, accurate update. Then, with another click, we can transfer the details to our accounting system for entry onto the ledger.”
Clarke goes on to say that GoPlus and Mandata’s integrated apps also come into their own for sub-contractors as well as for their own, experienced drivers. “The ManifestsPlus app for example, allows us to quickly ping drivers re new jobs, route changes, delivery address or updates, while keeping customers informed with accurate ETAs.”
The Mandata team provided guidance and support to help Tipworx change from their previous system.
“They made it all seem very easy”, explained Clarke. “We had our own personal trainer to make sure the training and implementation went smoothly, with virtually no disruption to the business while we quickly bedded in to the new system. Since then, the Mandata team are always on the phone if needed.”
GoPlous users can build their own dashboard views using a set of key performance indicators to monitor business performance. In addition, GoPlus offers integration with all Mandata enhancement apps, major pallet network systems and other third-party software, including accounts, warehouse and customer enterprise resource planning systems, thereby simplifying processes for hauliers.
Clarke concluded: “Digitising our transport management process with GoPlus, and using Mandata’s Manifests+ and Vehicle Checks apps helps us manage everything from job creation and planning to job execution, proof of delivery, and invoicing – all in one place. For us, it’s been an easy transition to a system which is delivering greater benefits than we ever envisaged.”