TNS 365 strengthens partnership15 February 2023

TNS 365 Complete Tail Lift Solutions The working relationship between the two companies has grown over several years

Breakdown call centre specialist TNS 365 has strengthened a partnership with a company that is said to achieve a first-time fix rate of around 96 percent.

Complete Tail Lift Solutions is a provider of commercial vehicle breakdown and repair services, also specialising in tail lift care.

Based on the Essex/Hertfordshire border, close to both the M11 and M25, the company is said to provide a response service with an engineer on site within 60 to 90 minutes. With a fleet of 13 vans, it also offers breakdown coverage into the Midlands, North-West and South-West England.

Complete Tail Lift Solutions switched to using TNS 365 as its out-of-hours call centre provider for emergency call-outs. Mark Knight, director at Complete Tail Lift Solutions, said: “We had a previous provider for out of hours, but TNS 365 comfortably beat them on price and has provided a superior service since we switched over.”

The Dunmow-based business also uses TNS 365’s software system designed for breakdown and repair specialists. “The software is great, it particularly takes the pain out of invoicing,” added Knight.

The working relationship between the two companies has grown over several years. Complete Tail Lift Solutions helps to enhance breakdown and repair coverage for TNS 365’s own clients with vehicles operating in South-East England.

“The relationship between our two companies has developed over the years and is a reciprocal one,” Knight continued. “We use the TNS 365 out-of-hours call centre to provide our clients with a high level of service outside of office hours, as well as using TNS 365’s software system. In addition, TNS 365 trusts Complete Tail Lift Solutions as expert providers of breakdown coverage for its clients with vehicles in our region. So, it’s a relationship that really benefits both parties.”

Adam Drake of TNS 365 added: “Complete Tail Lift Solutions and TNS 365 are both independent businesses who stand or fall on their customer service provision. We have been able to further enhance out-of-hours services for them, in a more cost-effective way, while they are a highly valued and trusted part of our nationwide network of sub-contractors.”

Transport Engineer

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