“We will be recruiting more engineers, which will help us to further reduce call-out times in the event of an emergency,” explains Totalkare service manager Scott Gilliam.
“The recruitment process has already started and we have recently appointed a new engineer to provide extra cover in London and the wider South East region,” he adds.
Previously, the Halesowen-based company relied on a man-assisted scheduling system. The new technology not only optimises work schedules, but also also calculates best routes for engineers between call outs.
“We've recently expanded our range of market-leading column lifts to include hydraulic models to provide an even broader range of choice to customers,” continues Scott.
“Alongside this we have enhanced our AfterKare service and maintenance packages – and this latest investment demonstrates our ongoing commitment to providing comprehensive heavy-duty vehicle lifts at an affordable cost.”
