The new modules include ‘Understanding the Roles and Responsibilities of a PCV Driver’, which covers the importance of good customer service, passenger safety, journeys with children, and luggage handling, and ‘Understanding the Driver and Customer Relationship’, which covers representing the company, physical and verbal confrontation, disability awareness, and racism and discrimination.
“Though LGV and PCV drivers face some common challenges, there are also big differences in their roles, and we’re catering to that with this training,” says Laura Nelson, managing director for the RTITB Driver CPC Consortium.
Custom training playlists can be made easily via RTITB’s Driver CPC Periodic Training Portal, where a number of other modules equally applicable to LGV and PCV drivers are available.
