The East Anglian service centre beat Keltruck Hereford and sister location TruckEast Northampton, who finished second and third respectively, but had to be separated by a tie-break.
The year-long competition recognises excellence in technical service procedures and customer satisfaction given by each Scania authorised repairer across the UK.
is also celebrating his 20th work anniversary this year, collected the coveted shield from Scania UK’s Finance Director Richard Gray.
Paul Loades, depot manager at TruckEast Norwich, said: “Our success is no secret as we’ll go the extra mile for our customers, and that is all that matters. My team will do whatever needs to be done to keep the vehicles on the road and our customers happy. It’s all in a day’s work for us here at TruckEast Norwich.”
Scania UK’s depot of the year competition runs throughout the year constantly measuring the performance of all 84 service centres in the UK. The branches are marked on eight main performance criteria including: MOT pass rates, Scania OnScene roadside assistance service, customer vehicle maintenance programmes and customer satisfaction results. Each area looks at the overall performance and efficiencies of every Scania UK service centre, as they all aim to keep their customers on the road and reduce vehicle downtime as much as possible.
